1. Introduction At Jyoti Digital, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help. This Return and Refund Policy explains the terms under which products can be returned or refunded.
2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:
Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
Time Frame: Returns must be initiated within 3 days of receiving the product.
3. Non-Returnable Items The following items are not eligible for returns:
Opened or used products (unless defective).
Perishable or consumable items.
Gift cards or promotional items.
Software or downloadable products.
Products purchased during clearance sales or marked as “final sale.”
4. Return Process To initiate a return, follow these steps:
Contact Us: Reach out to us at Support@jyotidigital.com or +91 8865937777 with your order details and reason for the return.
Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on where to send the item.
Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect product). We recommend using a trackable shipping method.
5. Refunds Once we receive your returned item, we will:
Inspect the product to ensure it meets the return criteria.
Notify you of the approval or rejection of your refund.
If approved, the refund will be processed as follows:
Original Payment Method: The refund will be credited to your original payment method within 3 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are returned after the eligible time frame).
6. Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@jyotidigital.com .
7. Damaged or Defective Products If you receive a damaged or defective product:
Contact us within 2 days of receiving the item.
Provide details and, if possible, include photos of the damage or defect.
We will arrange for a replacement or a full refund, including return shipping costs.
8. Cancellation Policy Orders can be canceled if the request is made before the item has been shipped. Once the item is shipped, our standard return and refund policy will apply.
9. Contact Us If you have any questions about our Return and Refund Policy, please contact us:
